SPEECH ANALYTICS

Fraud Detection

Crack Detection with Speech Analytics

We see this feature in Brumby like having health or car insurance: you want to have it to be protected against potential fraud by an employee, but ideally, the alerts should always remain at zero.

With Brumby, you can easily set up detection for terms like “password,” “PIN,” “key,” or any mention of sensitive data.

When these terms are detected in an inappropriate context, automatic alerts are generated so you can take immediate action with the agent involved.

The benefits of detecting non mandatory data:

Customer protection: Prevents clients from sharing sensitive information that could be misused.
Regulatory compliance: Ensures your operations follow regulations like PCI DSS, avoiding fines and penalties.
Internal fraud prevention: Identifies potential misconduct by agents, whether due to lack of knowledge or malicious intent.
Improved customer experience: Builds trust by guaranteeing that client data is handled securely.

Data privacy and security are non-negotiable. Implementing a system to detect non-mandatory data not only protects your customers but also strengthens trust in your brand and ensures compliance with regulations.