Category: SPEECH ANALYTICS

AI-Powered Speech Analytics for Sales Validation ChatGPT Plus Ensuring that sales are accurate, transparent, and compliant with legal regulations is a must. Failing to do so can lead to financial penalties and, even...

Crack Detection with Speech Analytics ChatGPT Plus We see this feature in Brumby like having health or car insurance: you want to have it to be protected against potential fraud by an employee,...

Brumby: Your Key to Regulatory Compliance Ensuring process compliance in a contact center is crucial for business success and continuity. That’s why quality analysts need advanced tools that allow them to evaluate service...

Auditing every conversation is possible with Brumby QA Automation In traditional monitoring methods, supervisors review a limited sample of calls, focusing on predefined criteria like courtesy or script compliance. While this approach works,...