ChatGPT Plus What drives your customers to reach out? More than words, it’s about intentions Conversations aren’t just strings of words; they’re
Turn calls into text for analysis and auditing.
Generate summaries and insights from conversations.
Identify defined intentions and keywords.
Detect emotions and patterns in the customer’s voice.
ChatGPT Plus Call evaluation and critical error detection.
Over 100 KPIs in a dynamic dashboard.
ChatGPT Plus What drives your customers to reach out? More than words, it’s about intentions Conversations aren’t just strings of words; they’re
Discover how your customers truly feel when they interact with you. Sentimental Analytics Scientific research shows that most of the decisions we
What do your customers really care about? How to identify trending topics in your Contact Center ChatGPT Plus It’s a fact: our
The data is there. Make it matter. It’s not just about filling out reports. It’s about understanding what really matters. At Brumby,
Our Speech Analytics doesn’t just listen, it understands.
It empowers you to make fast, accurate decisions. With intuitive interfaces and a precise transcription engine, every conversation becomes actionable insight.
Our All Data model connects all your information sources, giving you a 360° view of your business.
And with automated quality monitoring and a conversational AI Agent, every business question finds its answer.
Don’t just look at the data, make it move with you.
It’s time to take your customer experience to the next level.
And to do that, the first step is listening — truly understanding what your customers want and how they feel.
With our Speech Analytics, you can identify intentions, emotions, patterns, keywords, and conversation trends, gaining insights that help you understand your customers like never before.
This empowers your team to improve service, anticipate needs, and consistently exceed expectations.
Yes, the Speech Analytics solution we offer at Brumby incorporates Generative AI. We leverage APIs from leading global providers, such as OpenAI and LLaMA, enabling advanced and accurate analysis of all conversations.
The estimated accuracy of the ASR (Automatic Speech Recognition) system used in Speech Analytics ranges between 92% and 95%. This rate mainly depends on the audio quality and the conditions of the environment in which the recording takes place.
Yes, the Speech Analytics solution is fully omnichannel. It can analyze both voice and text conversations, including interactions through channels such as WhatsApp, Messenger, Twitter, Instagram, LiveChat, and more.
Yes, the Speech Analytics system enables automatic evaluation of conversations using Generative AI, making QA (Quality Assurance) processes efficient and scalable.
With our Speech Analytics, all information is processed under strict data security and protection standards, ensuring your business maintains full confidentiality, integrity, and control over every conversation.
Our Speech Analytics integrates seamlessly through its secure API library, enabling a continuous flow of data and recordings between your system and our platform.
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