Speech Analytics

With AI

Data, Text & Speech Analytics for Contact Centers

It’s time to take the first step

SPEECH ANALYTICS FOR CONTACT CENTERS

Turn every conversation into an opportunity

SPEECH ANALYTICS FEATURES

Listen, analyze, lead

Multilingual ASR

Turn calls into text for analysis and auditing.

Generative AI

Generate summaries and insights from conversations.

EXCLUSIVE

Text Analytics

Identify defined intentions and keywords.

Sentiment Analytics

Detect emotions and patterns in the customer’s voice.

QA Automation

ChatGPT Plus Call evaluation and critical error detection.

Visual Analitycs

Over 100 KPIs in a dynamic dashboard.

EXCLUSIVE

SPEECH ANALYTICS FUNCTIONS

Your next big win starts with
listening more to your customers

Purpose Detection

ChatGPT Plus What drives your customers to reach out? More than words, it’s about intentions Conversations aren’t just strings of words; they’re

Sentiment Analytics

Discover how your customers truly feel when they interact with you. Sentimental Analytics Scientific research shows that most of the decisions we

BENEFICIOS DE SPEECH ANALYTICS

Don’t put off until tomorrow what you can start today

Simple

We set up your system in just 10 days

Profitable

Designed to maximize your business ROI

Smart

Be part of the change

FAQ SPEECH ANALYTICS

Does the Speech Analytics system use generative artificial intelligence?

Yes, the Speech Analytics solution we offer at Brumby incorporates Generative AI. We leverage APIs from leading global providers, such as OpenAI and LLaMA, enabling advanced and accurate analysis of all conversations.

What level of accuracy does the ASR system used by Speech Analytics achieve in converting audio to text?

The estimated accuracy of the ASR (Automatic Speech Recognition) system used in Speech Analytics ranges between 92% and 95%. This rate mainly depends on the audio quality and the conditions of the environment in which the recording takes place.

Is the Speech Analytics system omnichannel?

Yes, the Speech Analytics solution is fully omnichannel. It can analyze both voice and text conversations, including interactions through channels such as WhatsApp, Messenger, Twitter, Instagram, LiveChat, and more.

Does the Speech Analytics system include QA Automation functionality?

Yes, the Speech Analytics system enables automatic evaluation of conversations using Generative AI, making QA (Quality Assurance) processes efficient and scalable.