ChatGPT Plus What drives your customers to reach out? More than words, it’s about intentions Conversations aren’t just strings of words; they’re
Turn calls into text for analysis and auditing.
Generate summaries and insights from conversations.
Identify defined intentions and keywords.
Detect emotions and patterns in the customer’s voice.
ChatGPT Plus Call evaluation and critical error detection.
Over 100 KPIs in a dynamic dashboard.
ChatGPT Plus What drives your customers to reach out? More than words, it’s about intentions Conversations aren’t just strings of words; they’re
Discover how your customers truly feel when they interact with you. Sentimental Analytics Scientific research shows that most of the decisions we
What do your customers really care about? How to identify trending topics in your Contact Center ChatGPT Plus It’s a fact: our
The data is there. Make it matter. It’s not just about filling out reports. It’s about understanding what really matters. At Brumby,
Our Speech Analytics doesn’t just listen, it understands.
It empowers you to make fast, accurate decisions. With intuitive interfaces and a precise transcription engine, every conversation becomes actionable insight.
Our All Data model connects all your information sources, giving you a 360° view of your business.
And with automated quality monitoring and a conversational AI Agent, every business question finds its answer.
Don’t just look at the data, make it move with you.
It’s time to take your customer experience to the next level.
And to do that, the first step is listening — truly understanding what your customers want and how they feel.
With our Speech Analytics, you can identify intentions, emotions, patterns, keywords, and conversation trends, gaining insights that help you understand your customers like never before.
This empowers your team to improve service, anticipate needs, and consistently exceed expectations.
Speech Analytics es una tecnología basada en inteligencia artificial que permite analizar automáticamente conversaciones de voz (llamadas telefónicas, audios, interacciones de contact center) para extraer información valiosa: temas frecuentes, emociones, intención del cliente, cumplimiento normativo y
Speech Analytics is an artificial intelligence–based technology that enables the automatic analysis of voice conversations (phone calls, audio recordings, contact center interactions) to extract valuable insights such as frequent topics, customer emotions, intent, regulatory compliance, and improvement opportunities.
By using techniques such as speech-to-text, natural language processing (NLP), and machine learning, speech analytics transforms thousands of hours of audio into actionable data for business teams.
Voice analytics is primarily used to:
Improve customer experience (CX)
Detect recurring issues in calls
Measure service quality and agent performance
Identify emotions, frustration, or satisfaction
Ensure regulatory compliance and detect risks
Optimize commercial and operational processes
Companies that use speech analytics make decisions based on real customer data—not assumptions.
The operation of a speech analytics solution typically follows these steps:
Audio capture from calls or voice files
Speech-to-text conversion using automatic speech recognition (ASR) models
Semantic analysis of conversation content
Detection of emotions, keywords, and patterns
Visualization of insights through dashboards and reports
Modern platforms such as Brumby AI allow companies to analyze 100% of conversations, either in real time or post-call.
Implementing speech analytics delivers clear benefits:
📈 Improves customer satisfaction and loyalty
⏱ Reduces manual analysis time
🎯 Identifies sales and cross-selling opportunities
🔍 Pinpoints root causes of customer complaints
🛡 Ensures regulatory compliance
🤖 Automates quality assurance processes
These benefits are especially valuable for contact centers, sales teams, customer support, and compliance departments.
Enables the analysis of all calls, measures service quality, identifies contact drivers, and enhances the overall customer experience.
Identifies common objections, closing opportunities, and successful patterns in sales conversations.
Helps verify adherence to scripts, regulations, and internal policies without the need to manually listen to calls.
Brumby AI is an AI-powered speech analytics platform designed for companies looking to transform conversations into strategic business decisions.
Analysis of 100% of conversations
Customer emotion and intent detection
Clear, customizable dashboards
Fast and scalable implementation
Spanish-language support
Brumby AI combines advanced technology with a simple, business-focused user experience.
Our Speech Analytics integrates seamlessly through its secure API library, enabling a continuous flow of data and recordings between your system and our platform.
Yes, the Speech Analytics solution we offer at Brumby incorporates Generative AI. We leverage APIs from leading global providers, such as OpenAI and LLaMA, enabling advanced and accurate analysis of all conversations.
The estimated accuracy of the ASR (Automatic Speech Recognition) system used in Speech Analytics ranges between 92% and 95%. This rate mainly depends on the audio quality and the conditions of the environment in which the recording takes place.
Yes, the Speech Analytics solution is fully omnichannel. It can analyze both voice and text conversations, including interactions through channels such as WhatsApp, Messenger, Twitter, Instagram, LiveChat, and more.
Yes, the Speech Analytics system enables automatic evaluation of conversations using Generative AI, making QA (Quality Assurance) processes efficient and scalable.
©2026 GrowPlan & Brumby. Todos los derechos reservados
