The data is there. Make it matter.
It’s not just about filling out reports. It’s about understanding what really matters.
At Brumby, we don’t settle for simply tagging conversations with detected values like “sentiment, tags, categories, intents.”
We go further. Over 100 KPIs, an interactive, intuitive, and customizable dashboard, and valuable insights to turn every conversation into a competitive advantage.
If you want to exceed your customer’s expectations, you first need to understand them.
Alongside traditional KPIs, you’ll find metrics like speech rate, filler words, mute time (no, it’s not the same as putting someone on hold), sentiment, root causes, patterns. All in one place.
It’s time to listen. It’s time to act.
Unlock the power of analyzing every conversation in your business with Brumby Speech Analytics.
