SPEECH ANALYTICS

Sales Validation

AI-Powered Speech Analytics for Sales Validation

Ensuring that sales are accurate, transparent, and compliant with legal regulations is a must. Failing to do so can lead to financial penalties and, even more critically, damage your brand’s reputation with clients.

Brumby’s mission: Reduce the cost of manual sales audits and automate the entire process.

We’ve developed an advanced Speech Analytics system powered by artificial intelligence (AI), designed to transform how Contact Centers validate their sales.

Our system doesn’t just listen it understands context, identifies patterns, and ensures every sale meets the highest standards of quality and compliance.

How We Do It

Brumby audits every conversation through three critical steps essential for successful sales validation:

1. Verify Customer Data: The first step to a valid sale is ensuring the customer’s information is accurate. Brumby uses advanced algorithms to:

Identify and transcribe customer-provided details such as names, addresses, and contact information.
Compare these details with the CRM data to detect discrepancies.

2. Informed Consent: Transparency is key in any sale. Brumby ensures that the customer:

Receives all necessary information about the product or service.
Clearly understands the terms and conditions and provides explicit consent.

3. Legal Compliance: In regulated environments, adhering to local laws and providing accurate information is mandatory.

Through semantic analysis, Brumby identifies key phrases and ensures agents follow established scripts, delivering information to the customer clearly and ethically.

Integrating artificial intelligence and speech analytics for sales auditing streamlines the process, reducing the risks associated with manual checks while lowering operational costs.