Brumby: Your Key to Regulatory Compliance
Ensuring process compliance in a contact center is crucial for business success and continuity.
That’s why quality analysts need advanced tools that allow them to evaluate service quality, understand customer perception, and audit calls efficiently within user friendly environments that make their work easier.
At Brumby, we share this vision and provide a platform designed to optimize the process. Our solution enables analysts to create clusters of recordings using advanced filters that go beyond traditional methods, helping them select the most relevant calls for auditing.
Once a call is selected, analysts gain access to much more than just the audio:
AI-Powered Insights: Automatically detected and displayed on-screen <tags> <sentiments> <intents>
Full call transcription: Detailed and accurate, presented in a chat-style format.
Automatic summary: AI-generated for quick and efficient understanding of the call’s content.
Higher Quality, Less Effort
With Brumby, auditing calls and ensuring regulatory compliance becomes easier, more accurate, and highly effective. Our platform also features fully customizable audit forms, tailored to the specific needs of each business, giving analysts the tools they need to maintain the highest standards of compliance and quality.
