Discover how your customers truly feel when they
Most traditional tools only give you control over your agents
Discover how your customers truly feel when they
We’re here to challenge traditional technologies that focus on control and coercion. At Brumby, we believe the best teams are motivated, informed, and well trained.
Gus Rutgerson
Brumby Co-founder
The perfect combination exists: Speech Analytics to pinpoint your improvement opportunities, paired with a complete training suite for your entire team.
Generation Z boosts engagement and efficiency by 20% when they are informed, motivated, and trained—compared to environments where they are merely controlled.
Various studies show that companies using Speech Analytics can improve customer satisfaction by up to 20% while cutting costs by 30%.
Connect your data. Transcribe every word. Analyze with Generative AI and unlock the power of advanced dashboards to turn every conversation into actionable business insights.
Automate, simplify, and enhance your quality control process with Brumby Speech Analytics—and boost your business results.
Brumby empowers you to analyze 100% of your business conversations and uncover opportunities for improvement.
Inspire, empower, and lead your team with Brumby Dojo Training the all in one solution for managing high performance contact center teams.
With Brumby, you’ll lead your team equipped with all the tools they need to inspire and motivate them to give 100% for your business!
It’s no longer just a dream reducing costs, boosting sales, and enhancing both customer and agent experiences is now a reality with Brumby.
The investment in using Speech Analytics and WFE with Brumby is five times lower compared to traditional systems.
Trained, motivated, and informed agents can improve their performance by up to 30% compared to traditional systems.
Our mission is to democratize access to AI-powered technology. We believe in equal opportunities for all Contact Center operations, and we’re here to make sure it’s not just a dream.
Gus Rutgerson
Brumby Co-founder
AI-Powered Speech Analytics for Sales Validation ChatGPT Plus Ensuring that sales are accurate, transparent, and compliant with legal regulations is a must.
Crack Detection with Speech Analytics ChatGPT Plus We see this feature in Brumby like having health or car insurance: you want to
Brumby: Your Key to Regulatory Compliance Ensuring process compliance in a contact center is crucial for business success and continuity. That’s why
Auditing every conversation is possible with Brumby QA Automation In traditional monitoring methods, supervisors review a limited sample of calls, focusing on
