AI: Your Best Ally for Coaching and Mentoring Sessions ChatGPT Plus At Brumby, we’re passionate about management, and one of our founding
System to recognize and reward your team’s achievements.
Tool for shift planning and managing updates.
Training Module to Upskill the Workforce.
Role- and position-based workforce co-pilot assistant.
Dashboards and reports with Dojo WFM KPIs.
Performance tracking for each employee.
AI: Your Best Ally for Coaching and Mentoring Sessions ChatGPT Plus At Brumby, we’re passionate about management, and one of our founding
E-Learning for Contact Centers That Play to Win In your Contact Center, every conversation counts. Every call, message, and interaction is an
In your Contact Center, every second counts Agents need fast, accurate answers to get their job done and Agent Assistant is here
Custom Data Dashboards for Contact Centers In the fast-paced world of real-time contact centers, having clear, accurate, and relevant information is essential
Dojo WFM goes beyond traditional workforce management. In addition to staff planning and optimization, it includes a comprehensive eLearning suite to train operators, a gamification system that recognizes achievements and motivates performance, and an AI Agent that guides each employee to achieve their goals and continuously improve results.
Yes. Dojo WFM includes advanced features for shift management and planning, allowing the ingestion of operationally defined schedules and the agile, centralized management of updates. Specifically designed for Contact Center environments, Dojo WFM supports fixed, rotating, split, and dynamic shifts, as well as skill-based assignments, ensuring optimal coverage, greater operational flexibility, and better staffing control according to demand.
Yes. Dojo WFM was designed to be intuitive and easy to configure, allowing both operational users and administrators to take full advantage of its features. Thanks to its focus on UI/UX best practices and no-code configuration tools, each module can be set up quickly and efficiently, without requiring technical knowledge or additional development.
Yes. Dojo WFM includes over 100 out-of-the-box standard indicators covering key operational and management metrics. Additionally, the platform allows customization of these reports or the creation of new queries on the data stored in the system, enabling advanced analysis, data-driven decision-making, and the adaptation of reports to the specific needs of each organization.
LiveChat, among others.
Yes. The eLearning module is natively integrated into the Dojo WFM platform and allows courses to be assigned to any employee in a centralized manner. This facilitates talent management and skills development within a single environment, aligning training with operational needs.
With our WFM system, all information is processed in accordance with strict data security and protection standards, ensuring that your business maintains confidentiality, integrity, and full control over the entire operation.
Our WFM solution integrates easily thanks to its library of secure APIs, enabling a seamless flow of data between your system and our platform.
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