Discover how your customers truly feel when they interact with you.
Sentimental Analytics
Scientific research shows that most of the decisions we make in life are heavily influenced by emotions. Yet, in many contact centers, analysis still focuses almost exclusively on hard data and metrics.
Not only does science support this, but every contact center team leader knows that the hardest part of handling a call is managing the customer’s emotions.
Now, imagine having a tool that clearly identifies the different emotions of both customers and agents in every call.
This emotional discovery process allows you to take action in your operations—reducing factors that trigger negative emotions while enhancing those that create positive experiences.
